Refund policy

We want you to be completely satisfied with your purchase from Cruise Abaco. If you’re not happy with your order, here’s how we handle returns and refunds.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at shop@cruiseabaco.com. Please note that returns will need to be sent to the following address: 

Cruise Abaco 

125 Forest St. 

Windermere, FL 34786 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return question at shop@cruiseabaco.com.  

Damages and issues  

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items  

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items.  

Exchanges  

For the fastest exchange service, return your current item and, once approved, place a new order for the replacement. 

Refunds  

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@cruiseabaco.com.